Webhook actions
Connect chat actions to standard webhook endpoints and return useful context while the conversation is open.
- Custom webhook URL
- Request and response handling
- Works with automation platforms
Plugins
Add your own actions to WhatsApp Web
WA Pro plugins place webhook-powered actions inside WhatsApp chats, with scope, position, credentials, and workflow behavior you control.
Chat plugin
Webhook action beside WhatsApp context
ScopeIndividual chats and groups
PositionRight of name
CredentialOperations API token
ActionFetch account status
Integration layer
Small chat actions with real operational reach
Scoped display
Control where a plugin appears so users see the right action on the right WhatsApp chat.
- All chats, individual chats, or groups
- Right-of-name or below-name placement
- Enable or disable quickly
Credentials
Store integration credentials and bind them to workflows without hardcoding secrets in every plugin.
- Credential selection
- Token-friendly setup
- Reusable configuration
Custom operations
Use plugins for the actions your team repeats most often during WhatsApp conversations.
- Lookup external records
- Trigger internal tasks
- Return context to the chat
Use cases
Bring external systems into the moment of conversation
Plugins work best when users need an action or record while looking at a specific WhatsApp contact or group.
Order lookup
Show order, booking, invoice, or delivery status beside the active WhatsApp chat.
Workflow trigger
Create a task, update a record, send a webhook, or launch a backend workflow from the conversation.
AI service
Connect specialized summarization, extraction, classification, or compliance checks.
Internal context
Bring account notes, membership status, priority score, or support history into the chat UI.
How it works
Four steps from webhook to chat-side action
Create endpoint
Prepare a webhook URL in your service, workflow tool, or internal automation layer.
Add credential
Store the token or credential WA Pro should use when calling the external service.
Configure plugin
Choose scope, icon, display position, request behavior, and linked workflow.
Use in chat
Trigger the action from WhatsApp Web when the context is freshest.
Extend WA Pro